Smart Chat Routing for Teams

All WhatsApp conversations from your business number flow into one shared workspace.

Enquiries are automatically routed to the right team — sales, customer support, or marketing — so every message is handled by the people best equipped to help.

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faster enquiry handling
0 x
reduction in internal message forwarding
0 %
faster sales response times
0 %
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Why Chat Routing Matters

When enquiries are routed to the right team instantly, customers get faster and more accurate responses. Your team stays organized, collaborates more efficiently, and every conversation continues smoothly without customers needing to repeat themselves.

1. Workflow-Based Chat Routing

Automatically assign incoming chats based on customer selections or enquiry type.

Whether a customer wants to speak to sales, customer support, or another department, Spout ensures the conversation is routed to the appropriate team instantly.

2. Shared Inbox for Your Entire Team

Your entire team can manage conversations from the same WhatsApp business number through Spout.

Team members can access chats from web or mobile, making it easy to respond quickly from anywhere.

3. Flexible Chat Assignment & Transfers

Chats can be assigned automatically using round-robin distribution or manually by team managers.

This ensures conversations are evenly distributed and handled by the right person.

When enquiries require another team, chats can be transferred instantly while keeping the entire conversation history intact.

Customers never need to repeat themselves, and teams can continue the conversation smoothly.

Frequently Asked Questions

Can multiple team members manage chats from one WhatsApp number?

Yes. With Spout, your entire team can manage conversations from a single WhatsApp business number through a shared inbox. Team members can access and respond to chats from the web dashboard or mobile app.

How are chats routed to the right team?

Chats can be automatically routed based on workflow rules, customer selections, or enquiry types. For example, sales enquiries can go to the sales team while support questions are directed to customer service.

Can team members transfer chats to other departments?

Absolutely. Conversations can be transferred to another team member or department instantly while keeping the full chat history intact.

Turn WhatsApp into a Team Workspace

Stop juggling messages across devices and teams. Let Spout route conversations to the right people automatically.

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